TERMS AND CONDITIONS
terms and conditions
Users who use the services offered by the Arbor Iovis E-Store (hereinafter referred to exclusively as E-Store) declare that they know and accept these general terms and conditions. The Buyer is invited to carefully examine this document before proceeding with the purchase.
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Information on the E-Store
The E-Store is an e-commerce site owned by Sergio Forte's Arbor Iovis
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Content provided by the user
The User is responsible for his own and third party contents that he shares on the E-Store, by uploading them, inserting contents or in any other way. The User indemnifies the Owner from any liability in relation to the unlawful dissemination of third party content or the use of the E-Store, in ways that are contrary to the law.
The Owner does not carry out any type of moderation of the contents published by the user or by third parties, but undertakes to intervene in the face of user reports or orders issued by public authorities in relation to content deemed offensive or illegal.
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Rights on content provided by Users
The only rights granted to the Owner in relation to the contents provided by the Users are those necessary for the functioning and maintenance of the E-Store.
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Content Provided by Third Parties
The Owner does not make any preventive moderation on the contents or links provided by third parties shown on the E-Store. The Owner is not responsible for such contents and their accessibility.
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Registration
In order to use the service or part of it, registration is required by the user by providing, in a truthful and complete manner, all the data requested in the relative registration form and fully accepting the Privacy Policy and these general conditions. The user has the duty to keep their login credentials.
Execution of the Order
The order is executed within the terms specified in the summary page and in the order confirmation email, subject to the availability of the ordered product. The Owner cannot be held responsible for damages suffered by the user due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the order confirmation.
Purchase-Payments
Purchase procedures
Each order sent, placed by the user, constitutes an offer to purchase the products. Orders are subject to availability and the owner's discretionary acceptance. To complete the online purchase procedure, the user must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is placed by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the order summary form.
The receipt of order processing does not constitute acceptance of the order. The conclusion of the contract takes place at the time the order confirmation is sent by the Owner to the e-mail address provided by the user. The Owner reserves the right not to confirm an order, notifying the user within 5 working days of placing the order, at the e-mail address associated with his purchase, of any non-acceptance or unavailability of one or more products and, if all the products purchased are not available, the shipping costs incurred by the user.
Users are required to register on the E-Store providing your personal data and shipping address. Shipping costs are not included and differ according to the destination. Prices are indicated in Euros and include VAT. Arbor Iovis may foresee different offers during the year with price variations.
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Invoices
For each order placed, if users have made an express request, by ticking the appropriate box in the order submission form and have provided the necessary data (valid VAT number or CF) when registering their account, the Data Controller issues invoice for the material shipped, sending it to the user who holds the order. In fact, no variation of the invoice will be possible at a later time after the issuance of the same.
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Availability of products
The prices, descriptions or availability of the products displayed are subject to change without notice. The photos inserted are indicative and do not constitute a guarantee of the quality of the products. The photos inserted are adapted in relation to the display tool and, for this reason, they are merely indicative of the appearance and size of the products, as they may partially differ from the images presented.
Even after sending the order confirmation e-mail, in the event of unavailability of some products for reasons not foreseeable at the time of the conclusion of the order, the Owner will refund the user of the price of the products ordered and not available.
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Terms of payment
The payment methods available to users are described in the relevant pages of the site. Arbor Iovis uses third party tools for payment processing and does not in any way come into contact with payment data provided by the user.
The accepted methods are as follows:
- Advance bank transfer;
- PAYPAL.
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Delivery
Deliveries are made during the usual working hours of the courier in charge, to the address indicated by the user and in the manner specified in the order summary.
Upon delivery of the goods by the courier, the user is required to check that the number of packages actually delivered corresponds to that indicated in the transport document, and that the packaging of the packages is intact in all its parts, not damaged. neither compromised by atmospheric events or otherwise altered. Upon delivery, the user is also required to check the packaging, specifying any anomalies in the delivery form. If the user finds any obvious damage to the packaging and / or the products contained therein or the mismatch in the number of packages, he must immediately challenge them, making a written reservation of control (specifying the reason for the reservation, eg "laundry package" , "Crushed packaging", etc.) on the courier's proof of delivery or promptly inform the Owner.
Once the delivery note has been signed, the customer will not be able to make any objection about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the Owner. In case of non-collection within 5 working days of the material present in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the user at the time of the order, the products will be returned to the Owner who, depending on the will of the user, will reimburse the price of the products (excluding perishable ones such as fresh truffles and the shipping cost), or will make arrangements for the new fulfillment and the related additional shipping costs.
The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the user, for any damage that may have occurred to the products after delivery by the carrier or for delays in delivery attributable to it.
Shipping
The Arbor Iovis uses the GLS carrier for shipments that, depending on the destination, take place in 24/72 hours (working days) from the moment the goods leave our warehouses.
The cost of shipping varies according to the weight / quantity ordered and will be calculated on the payment page (cart).
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Shipping to Europe
The Arbor Iovis ships to all European Union countries. Delivery takes place in 24/72 hours (working days) depending on the destination and from the moment the order leaves our warehouses.
Countries where it is possible to ship: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway and the Principality of Monaco.
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Shipping with GLS Courier
The transport of our deliveries is entrusted to the GLS courier.
Shipments I am entrusted to GLS and take place from Monday to Friday.
It is advisable to provide an address where there is always a person available to sign the delivery, alternatively indicate a telephone number that will be used by the courier to notify the delivery.
Delivery in maximum 24/72 hours working days from the moment the goods leave our warehouses.
The courier will carry out two passes, if the first pass does not find anyone present at the address provided during the purchase.
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Guarantee for customers
Our priority is to safeguard purchased products.
We pack products with reinforced materials to ensure the freshness and integrity of what the customer orders.
Returns-Refunds
Right of withdrawal
In case of purchase of products or services on the E-Store, the user has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days, from the day on which the user or a third party - other than the carrier and designated by the user - acquires physical possession of the goods. To exercise the right of withdrawal, the user is required to inform the owner of the decision to withdraw by sending an email with the details of the order.
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Effects of withdrawal
If the user withdraws from this contract, he will be reimbursed for all payments he has made to the Owner, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of delivery. standard offered) without undue delay and in any case no later than 14 days from the day on which the Data Controller is informed of the user's decision to withdraw from this contract.
These refunds will be made using the same payment method used by the user for the purchase. Where not possible, the user can agree on a different refund method. In any case, the user will not have to incur any costs for the delivery of this refund. The reimbursement may be suspended until receipt of the goods or until the user demonstrates that he has returned the goods, whichever is earlier.
The user is requested to return the goods and deliver them to the Owner without undue delay and, in any case, within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the user sends back the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the user. The user is only responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
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Limitations on the right of withdrawal on products
Damaged or used products, even if only partially, are not replaced or reimbursed. The user must insert a copy of the order confirmation email inside the packaging box.
The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly (such as fresh food products), are sealed and cannot be replaced for hygienic reasons, or are related to health protection and have been opened after delivery.
In particular, pursuant to art. 47, paragraph 1, letter I of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other household goods for current consumption supplied to the user's home, to his place of residence or place of work, by regular distributors.
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Warranty
The consumer user has the right to a guarantee on the conformity of the products and services purchased. Except for food products, the guarantee has a duration of 24 months starting from the delivery of the goods and the lack of conformity must be communicated to the Owner within 2 months of discovery. To exercise the right of guarantee, the User must send an e-mail to the Owner indicating the order number and an accurate description of the defect (it is advisable to also attach photographic material).
All elements are essential and will be verified by the Owner before responding to the user. If the lack of conformity of the product is ascertained, the user has the right to obtain, if necessary after returning the defective product to the owner, its replacement. The user also has the right to obtain, possibly after returning the defective product to the owner, its replacement, bearing in mind that the return times may vary due to the availability of the product. The User also has the right to request from the Owner a reasonable price reduction or the termination of the contract if the replacement is impossible or excessively burdensome, the Owner has not replaced the goods within a reasonable time, in any case not less than 15 days. , or the replacement previously carried out has caused considerable inconvenience to the user. To exercise the right of guarantee and for further information in this regard, the user is required to contact the Data Controller.
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Withdrawal and termination of user accounts
Registered users can deactivate their accounts, request their cancellation or stop using the service at any time, through the appropriate section on the Arbor Iovis Store or by contacting the Owner directly.
The Owner, in case of violation of these terms, reserves the right to suspend or close the user's account at any time and without notice. The Owner reserves the unquestionable right to inhibit at any time and without notice access to the E-Store, in whole or limited to some features, of user accounts for which payment irregularities, non-payment, damages have been detected. of image via the internet, obscene, vulgar or inappropriate language for comment and review functions, repeated and continuous unfinished order attempts, cyber attacks or any other activity, explicit or implicit, which may cause direct or indirect damage to the Owner .
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The Service is provided "as is"
The service is provided by the Owner "as is", without any express or implicit guarantee as to its accuracy or availability, therefore the Owner is not responsible in any case for any damage deriving from the use, or the impossibility of using the Service.
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Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of the E-Store and its services, without the express permission of the Owner, guaranteed directly or through a specific resale program.
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Indemnify
The user undertakes to indemnify the Owner (its representatives, administrators, agents, licensees, partners or employees), from any obligation or liability, including any legal costs incurred to defend themselves in court, which may arise in the face of damages. caused by other users or third parties, in relation to the content uploaded online, to the violation of the terms of the law or the terms of these conditions of service.
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Prohibitions
Users cannot:
reverse engineer, decompile, disassemble, modify or create derivative works based on the E-Store or any portion of it;
bypass the computer systems used by the E-Store or its licensors to protect the content accessible through it; copy, store, modify, change, prepare derivative works or alter in any way any of the content provided by the E-Store;
use any robot, spider, site search / retrieval application, or any other automatic device, process or means to access, retrieve, scrape or index any portion of the E-Store or its contents;
rent, license or sublicense the E-Store;
defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
disseminate or post illegal, obscene, illegitimate, defamatory or inappropriate content;
use the E-Store in any other improper way that violates these Terms.
Privacy Policy
Owner of the E-Store and related Services
Arbor Iovis by Sergio Forte
Via G. Veneziale, 115
86170 Isernia (Italy)
VAT number 00958610941
CF FRTSRG75C11I234Z
Privacy Policy
For information on the use of personal data, users must refer to the E-Store privacy policy.
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Copyright
All the trademarks of the Owner, figurative or nominative, and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos that appear concerning the E-Store are and remain the exclusive property of the Owner. or its licensors and are protected by applicable trademark laws and related international treaties. The use of the listed material by third parties, not authorized, will be punished according to the rules established by law.
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Age requirements
Users declare to be of age according to the legislation applicable to them. Minors may use the E-Store only with the assistance of a parent or guardian. Under no circumstances may children under the age of 13 use the E-Store.
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Limitation of Liability
The Owner, within the limits of the applicable law, is liable for contractual and extra-contractual damages to users or third parties only when these constitute an immediate and direct consequence, for willful misconduct or gross negligence, of the activity from the E-Store.
The user expressly exempts and relieves the owner of the application from any liability, within the limits permitted by applicable legislation, in relation to any damages or claims of any kind and nature of their own and / or third parties including direct, indirect, punitive damages, incidental, special, damages resulting from lost profits, lost revenues, data loss or replacement costs arising from or otherwise connected with this agreement.
The owner guarantees the correct conservation and quality of food products only up to the time of delivery at the place indicated by the user; any liability relating to the bad condition of the products due to improper storage or negligence of the purchaser subsequent to the time of delivery is excluded.
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Changes to these Terms
The Owner reserves the right to make changes to these Terms at any time, giving notice to the User by publishing it in the E-Store. The user who continues to use the E-Store after the publication of the changes, accepts the new Terms without reserve.
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Transfer of the contract
The Owner reserves the right to transfer, assign, arrange by novation or subcontract all or some of the rights or obligations deriving from these Terms, provided that the user's rights provided herein are not affected. The user may not withdraw or transfer in any way his rights or obligations under these terms without the written authorization of the Owner.
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Communications
All communications relating to the E-Store must be sent using the contact information indicated.
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Applicable law and competent court
These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to law, to the jurisdiction of the State and to the exclusive jurisdiction of the Court. of Isernia.